Frequently Asked Questions
Everything you need to know about shopping with Temperley
What is your shipping policy?
We offer complimentary standard shipping on all orders over $250. Domestic orders typically arrive within 3-5 business days, while international shipping durations vary by location.
How can I return an item?
If you are not perfectly satisfied, you may return your items within 14 days of receipt. Items must be in their original condition with all tags attached to be eligible for a full refund.
How do I find my correct size?
Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for structured garments or contacting our concierge for specific measurements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.
Do you offer international duties and taxes prepaid?
For most regions, including the EU and USA, duties and taxes are calculated at checkout so there are no hidden fees upon delivery. Please refer to our Shipping page for a full list of DDP countries.